Frequently Asked Questions

Treat the handler and their dog as a team.  Talk to the handler and ignore the dog.  This is not rude.  It is probably best if you do not ask to or pet the dog as it is working.  Do not insist that you pet or feed the dog.  The handler can take care of their dog.   Unless you are asking questions per the ADA concerning the validity of the Service dog, don't be rude and ask personal questions such as what does the dog do or about the person's disability   Some people have disabilities that are not obvious.

Therapy dogs are trained to be around people and provide comfort.  You should always ask permission before you attempt to pet any dog.  Follow directions from the handler as to how to approach the dog.  Its a good idea not to give the dog commands such as sit or stay.  Some dogs only listen to their handlers.  Be aware that the handler, if necessary may correct some behavior such as jumping, licking or running around.  Do not interfere.  Do not insist that you give the dog treats or instigate bad behavior. 

Service Dogs are trained to perform tasks and to do work that helps their handlers’ disabilities. 

Service dogs assist their Handlers attain safety and independence.  It is very important to note that these dogs are not for petting as it could prevent them from performing their job correctly.   In some states it is against the law to keep a Service Dog from their duties.  

Most  Service Dogs have a “no petting” policy established by their owners.  The Americans with Disabilities Act (ADA) protects the rights of people with disabilities to be accompanied by their service dogs in public places such as restaurants, grocery stores, and hotels.

Therapy Dogs also receive extensive training but have a completely different type of job from Service Dogs. Their responsibilities are to provide psychological or physiological therapy to individuals other than their handlers. These dogs have stable temperaments and friendly, easy-going personalities.  Typically, they visit hospitals, schools, hospices, nursing homes, and more. Unlike Service Dogs, Therapy Dogs are encouraged to interact with a variety of people while they are on-duty including petting the therapy dog.  You should ask permission before petting any dog.